Technology Support

Our goal is to develop a robust technology support page that will guide you in resolving some of the common issues and/or answer any questions that you may have. If you do run into an issue that you cannot resolve, after viewing the support page, please submit an IT Help Desk ticket. If you have multiple unrelated requests, please submit a separate work request to ensure that the correct technician is assigned to the specific request. Our goal is to respond to your requests in 4 days or less. You can help us achieve our goal by using our Help Desk system.

IT Help Desk:
Submit an IT Help Desk ticket
to report trouble or request help for any technical issues. For time sensitive (notify in advance if possible) or emergencies, please give us a call at (530) 245-7950. Click here to view a quick how-to on submitting an IT Help Desk ticket.

Event Setup or Support:
If you have an event that will require IT support, please submit a work request in advance, as soon as possible, to ensure that a technician is assigned and available on the day of the event.

Google Suite/Email:
Gateway Unified School District utilizes Google Suite for email and calendar, Google Drive cloud storage, and online G Suite for document creation and editing.

Professional Development Training:
The IT department and the IS department offers technology trainings throughout the school year and the summer. If you would like to attend a training, you can register by clicking on an event on the Professional Development calendar page located under Educational Technology. You will need to log into the website with your provided credentials. Please submit a work ticket if you do not have a website login.

IT Training:
If you would like specific training on a district supported iOS app, computer software, or hardware, you may submit a work request to schedule a one-on-one training with an IT technician. We can also schedule a school-site wide trainings if requested.

Student Printing:
Although we strongly encourage keeping as much student work in digital format for the creation, submission and displaying of work we realize there may be times printing is necessary. We are pleased to announce mobile printing. Students can now print to any Canon copier in the district, click here for the directions to achieve this task.

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